Bridges Counselling - Cancellation Policy
Please read carefully. This policy outlines the terms and conditions of the provision of our services to you.
The cancellation of an hour appointment at short notice leaves a large gap in your therapist’s day that may be difficult to fill. Cancellation fees help prevent the therapist from unreasonable loss of income.
Cancellation Notice
The cancellation fee is the full amount of your usual session fee.
If you need to cancel or reschedule an appointment, a minimum of 48 BUSINESS hours notice is required so we can fill the vacancy.
- Monday cancellations must be notified by Thursday, same time
- Tuesday cancellations must be notified by Friday, same time
- Saturday cancellations must notified by end of Wednesday so that we have 48 hrs to fill the vacancy
A cancellation fee may be waived, at the discretion of your therapist, for the following:
- emergencies
- exceptional circumstances
For any “no-show”, the cancellation fee will be charged to you with no exception.
When rescheduling an appointment, please note that it is considered a cancellation of the original appointment. This means that any cancellation policies or fees that apply to cancellations will also apply to rescheduled appointments.
To cancel or reschedule, please contact us on one the following:
Email – manager@bridgescounselling.com.au (we prefer this option)
Phone – 02 9683 1444